1. “TRUST” AND “HONESTY”

JUNE 23 2022 /

“TRUST” AND “HONESTY”

Trust” and “honesty” have been cited by homeowners as the most important factors to consider when choosing a home service company.  We conducted an informal customer survey and the results revealed that the most important thing to homeowners is being able to trust the technicians that visit their homes.

That’s why at JP McHale, we go to great lengths before hiring an employee. Our screening process is complex, it takes time, but it assures that we hire honest candidates.  It usually takes up to two weeks before a final hire is made.” 

In fact, we have the National Pest Management Association’s (NPMA) QualityPro designation, the mark of excellence in pest management.   

QualityPro is important to us because we strive to deliver excellent service with honesty, integrity, and enthusiasm, this designation, like the Good Housekeeping Seal of Approval®, offers consumers solid proof of the thoroughness and quality of our business practices.

You can read more about the importance of Certified Pest Control here.    

Our potential employees go through a rigorous screening process.  Among the many tests for employment, an in-depth interview is conducted and many federal background checks are run including criminal convictions, motor vehicle infractions, and credit fraud. Candidates must also take drug screening tests. 

All our candidates are interviewed by HR, two service managers, and the operations manager. The application and interview process easily takes anywhere from two to four hours. We never just say “okay, you look good, start tomorrow.” 

Even after hiring a candidate, we will keep a watchful eye on every employee. In addition to filling out personnel and payroll forms, all new employees are given an employee manual, which includes a Standard of Conduct.  

We have a zero-tolerance policy for any misconduct whatsoever. The majority of our customers stay with us for years and years – forever! We are in and out of homes, so earning and keeping their trust is our priority.